Privacy Policy

Within the scope of the use of the HelloCamp platform, personal data of its users, partners, and participants may be collected and processed. This Privacy Policy is intended to inform clearly and transparently what personal data is collected, for what purposes it is used, how long it is stored, and what the data subject rights are.

This Policy applies to data processing carried out through the HelloCamp website, mobile applications, contact forms, bookings and financial transactions made on the platform, social media, and any other associated services.

1. About HelloCamp

HelloCamp is a digital platform dedicated to the promotion, discovery, and booking of summer camps, after-school programs, residential and non-residential programs, sports, educational, cultural activities, and experiences for children and young people.

HelloCamp acts as an active intermediary platform between users and partner organizers, centralizing the registration process and payment collection. For any clarification: info@hellocamp.pt

2. Data Controller

The controller for personal data collected through the HelloCamp platform is HelloCamp.
📩 info@hellocamp.pt
🌐 www.hellocamp.pt

3. Purposes of Data Processing

• Booking and Collection Management: Data processing necessary to handle booking requests, registrations, and financial transaction settlement.
• Customer Support: To respond to contact requests, provide technical support, and answer questions about transactions or refunds.
• Communication and Marketing: Sending newsletters and promotional campaigns about new spots or holiday programs.
• Platform Improvement: Statistical analysis of traffic, technical optimization, and checkout flow security.

4. Legal Basis

Processing is based on the execution of the booking contract, user consent, compliance with legal obligations, and HelloCamp's legitimate interest in optimizing service security.

5. Data Shared with Third Parties

Organizers: Participant and guardian identification data are shared with the organizer responsible for the activity for logistical and operational safety purposes.

Financial Entities: Strictly financial data are transmitted securely and encrypted to technology providers and payment platform partners responsible for processing the collection.

6. International Transfers

HelloCamp may use providers or payment gateways located outside the European Economic Area, always ensuring the adoption of legally required measures (security certifications and encryption) for the protection of personal and financial data.

7. Data Retention

Data will be kept for the period necessary to provide services, while a contractual relationship exists, or during legally required deadlines. After this period, they will be deleted or anonymized.

8. Data Subject Rights

You have the right to access your data, request rectification, deletion, limitation, or opposition to processing, as well as portability and withdrawal of consent, by contacting info@hellocamp.pt.

9. Complaints and Authorities

You may file a complaint with the competent authority. In Portugal: National Data Protection Commission (CNPD) - www.cnpd.pt.

10. Cookies and Advanced Security

We use cookies to ensure shopping cart persistence and secure payment processing. We adopt rigorous technical measures (such as SSL protocols) to protect the integrity of your data against loss or unauthorized access during booking settlement.